Frequently Asked
Questions

Why have you changed to the new packaging?

The new Ecolean packaging is more convenient and sustainable compared to our previous packaging. The packs are recyclable as soft plastics (depending on local recycling facilities) and have a lower environmental impact. They stand up, can be sealed with a snap close clip and have an air filled handle for easy pouring. Once empty, the pack is as flat as an envelope which equates to less waste.

Which supermarkets stock Tatua products?

Please email us (foods@tatua.com) (or call NZ Freephone- 0800 4 TATUA (82882)) or visit our Facebook Page @TatuaDairyCo. Let us know which particular product you are looking for and where you live, including suburb, nearest town or city and we will advise your nearest stockists.

In what section of the supermarket will I find the Tatua Creams range?

Tatua Sour Cream, Tatua Mascarpone, Tatua Crème Fraiche and Tatua Cooking Cream can be found in the dairy chiller (near the cheeses and yoghurts) at your supermarket.

Where do I buy the commercial/foodservice products?

In New Zealand, we use several distributors. Try your local Bidfood, Gilmours or Trents branch. Overseas: products are available overseas, please use our contact form and let us know the city and country you are in and we will advise your local distributor.

Will Tatua Creams separate if I apply heat to them?

No. Tatua's Sour Cream, Mascarpone, Cooking Cream and Creme Fraiche products are perfect for heating and for culinary applications, as they do not separate.

Can I freeze any of the Tatua Creams?

Tatua Mascarpone and Crème Fraiche can be frozen both on their own, and when added to other ingredients.

How is Tatua Sour Cream different from other sour cream?

Tatua Sour Cream has a long shelf life: unopened for 12 months, it contains no preservatives and has excellent heat stability: it will not separate on heating. It has a thick, velvety texture with a delicious tangy flavour.

Is whipped cream in a can made from real cream?

Yes, Dairy Whip Whipped Cream is made in New Zealand from fresh cream.

How long can I keep Dairy Whip Whipped Cream in my refrigerator after it is used for the first time?

So long as your can is kept refrigerated and the nozzle is cleaned after each use, you can use the Dairy Whip until the best before date on the base of the can.

Is Dairy Whip Whipped Cream lower in fat than regular cream?

Yes. Regular cream has at least 35g of fat per 100g of cream in Australia and New Zealand while Dairy Whip Whipped Cream has only 27.6g of fat per 100g. For those who are watching their fat intake, Dairy Whip Lite has only 18g of fat per 100g serve.

How many cups of whipped cream can I expect from Dairy Whip?

From a 250g can of Dairy Whip Whipped Cream, one can expect to obtain between four to five cups of whipped cream.

How is Dairy Whip Whipped Cream different to whipping cream?

Dairy Whip Whipped Cream is made from fresh cream, just as whipping cream is, but ingredients have been added to the cream to enhance its functionality making it convenient for instant use in the unique pressurised can. Because of this, Dairy Whip is designed to be expressed from the can just before serving.

Why does whipped cream 'disappear' after a period of time?

It contains a much higher content of air than normal whipping cream (as much as 2 ½ times more) which makes the foam more unstable and hence it tends to break down and 'disappear' after a short period of time. To avoid disappointment serve immediately.

Why can't I get all of the cream out of the can?

One of the most common reasons for cream not dispensing from the can is incorrect product usage resulting in gas loss. Follow the usage instructions on the side of the can. Shake the can firmly 3 to 4 times only, it is important not to over shake. Remember to hold the can completely upside down when the product is being dispensed. This ensures that the gas does not escape at the same time as, or instead of, the cream being dispensed. Always keep it refrigerated. Do not attempt to heat the can, even when empty, as this is potentially dangerous. Heating will increase the pressure within the can and this could result in an explosion.